Orders are processed 2-3 business days after there order is confirmed.

 

All orders are processed only Monday through Thursday, excluding holidays.

 

Any orders placed Friday through Sunday will resume processing/shipping on Monday, excluding holidays.

 

Once your order has been processed and is ready for shipment, you will receive a confirmation email with your tracking number. 

 

During instances of higher than usual volume, processing times are subject to change.

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Order is placed before 6pm CST, Monday through Thursday (excluding holidays), will be processed within 2-3 business days, then shipped out. 

 

All domestic shipments take 7-10 business days (NO HOLIDAYS & NO WEEKENDS) to deliver after shipment.

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Express shipping is not available at this time.

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Please ensure that your order is correct before ordering. After order payment has been submitted, there will be no order changes allowed.

 

All orders that have a subtotal of $40+ will automatically have free shipping applied at checkout, no code is required.

 

Slayed Secrets is not responsible for lost or stolen packages.

 

Please ensure that you have reviewed your shipping address before completing your order. Once an order has been processed, we are unable to amend any shipping labels.

 

If a package is returned by the shipping company due to an incorrect address, the additional cost to reship the package is the sole responsibility of the recipient.

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Shipping and Handling FAQ

 

Q: After an order is placed, how long will it take to process it?

A: 2 to 3 business days. Orders placed on Saturdays or Sundays will be processed the following Monday. Orders are not processed on weekends or holidays.

 

 

Q: How many days will it take to ship?

A: The estimated shipping time is approximately 5 to 8 business days. This does not include the processing time. Please keep in mind, due to the pandemic, tracking information may be delayed and deliveries are taking longer than usual. Orders are not shipped out on weekends or holidays.  

 

Q: Is there an express shipping option?

A: Express shipping is not available at this time.

 

 

Q: How do I track my order?

A: Once your order has been shipped, you will receive your tracking information via email. Please ensure that you are submitting the correct email address so that you receive your purchase in a timely manner.

 

 

Q: Who do you ship with?

A: We ship ship orders with USPS or UPS.

 

 

Q. Do you ship outside of the US?

A. No, we ship only within the United States.

 

 

Q: I received my order and my box products was damaged, what do I do?

A: All packages come with insurance. Contact your local post office and file a claim on their website, https://www.usps.com/help/claims.htm We are not responsible for the post office handling our packages poorly. All purchased items are protected by bubble wrap and are flagged with put fragile stickers.

 

 

Q: My order says it is in transit. Where is it?

A: Once your packaged has been shipped out, it is no longer in our possession! Please direct tracking questions to USPS who is in possession of your package. We see the same tracking information that our customers see. We do not work with USPS. If you have a shipping question, contact the courier directly.

 

 

Q: My order says it’s being returned back to you, what does that mean/what do I do?

A: If for any reason your order is shipped back to us, we will refund the cost of the merchandise items purchased only! The cost of shipping your oder will not be refunded. Shipping costs were already paid for when we print out the label after order confirmation. This also includes if the customer accidentally submitted an invalid address or was not available to receive the package to the address provided.

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